Some My Book Live devices connected to the Internet are being compromised by attackers and in some cases, the attackers have triggered a factory reset that appears to erase all data on the device. How to Access a My Book Live When Connected Directly to a Computer You can disconnect the device and continue to access your data locally by following the instructions in the following article: Immediately disconnect your My Book Live device from the Internet to protect your data from ongoing attacks.
Western Digital has an important announcement for My Book Live or My Book Live Duo customers. If you need any additional help, please contact our Customer Support team at: The latest information about this incident will be available on our Product Security Portal at: My Book Live and My Book Live Duo: Trade-In Offer My Book Live and My Book Live Duo: Data Recovery Service Offer
The My Book Live and My Book Live Duo Data Recovery Service Offer and Trade-In Offer are now available and more information can be found about each at the following links:
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